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Great products deserve great support. From your first unboxing to years of everyday use, we’re here to help with shipping, installation, maintenance, warranties, and more.

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Showing 111 of 111 items

How to Install a TV or AV Equipment Above an Ethanol Fireplace?

Unboxing & Installation

How to Assemble and Operate your Gas Fireplace?

Unboxing & Installation

Unboxing Instructions - Standard Cartons

Unboxing & Installation

Installation Steps - Gas Fire Pit Kits

Unboxing & Installation

Important Safety Information - Bioethanol Burners

Operation & Safety

Markings - Ethanol Burners

Returns & Refunds

Clearances & Installation - Ethanol Burners

Unboxing & Installation

Installing Media - Switch Electric Fireplaces

Unboxing & Installation

Assembly Steps - Glass Fire Screens (New)

Unboxing & Installation

Assembly Steps - Glass Fire Screens

Unboxing & Installation

Assembly Steps - D60 Fire Screen

Unboxing & Installation

Assembly Steps - Glass Cover Plates

Unboxing & Installation

Caring for your Fire Table

Care & Maintenance

Ground Fixing Brackets - Stix Fire Pits

Unboxing & Installation

How do I clean my EcoSmart Fire ethanol burner?

Care & Maintenance

How to Convert an EcoSmart Fire Gas Fireplace from Propane to Natural Gas

Unboxing & Installation

How to Fill Your AB Series Ethanol Burner?

Operation & Safety

How to Fill Your BK Series Ethanol Burner?

Operation & Safety

How to Fill Your EcoSmart Jerry Can?

Operation & Safety

How to fill your XL Series ethanol burner?

Operation & Safety

How to Light Your BK Series Ethanol Burner?

Operation & Safety

How to Light Your XL Series Burner?

Operation & Safety

How to Refill the Lighter?

Operation & Safety

How to Submit a Warranty Claim

Warranty & Claims

How to Use the EcoSmart Fire AB Series Efficiency Ring?

Operation & Safety

How to Use the EcoSmart Fire AB Series Efficiency Ring?

Operation & Safety

How to Use Your Safety Nozzle?

Operation & Safety

Installing a TV Above an Ethanol Fireplace

Unboxing & Installation

Regular Safety Checks - Ethanol Burners

Care & Maintenance

Return & Refund Policy

Returns & Refunds

Troubleshooting - Ethanol Burners

Unboxing & Installation

Warranty & claims - Frequently Asked Questions

Warranty & Claims

What Does EcoSmart Fire's Warranty Actually Cover?

Warranty & Claims

What Included Accessories Come with EcoSmart Fire Ethanol Burners?

Shipping & Delivery

What Happens if My Order Is Damaged?

Shipping & Delivery

Clearances Requirements - Bioethanol Fireplace Grates

Unboxing & Installation

Clearances Requirements - Fireplace Inserts (Ethanol)

Unboxing & Installation

Clearances Requirements - Fire Pit Kits (Ethanol)

Unboxing & Installation

Clearances Requirements - Fire Pit Kits, Fire Tables and Fire Pits (Gas)

Unboxing & Installation

Clearances Requirements – Designer Fireplaces (Ethanol)

Unboxing & Installation

How to Install Flex Glass Fire Screens

Unboxing & Installation

Installation Steps - Orbit Designer Fireplace

Unboxing & Installation

Installation Steps - Ghost Designer Fireplace

Unboxing & Installation

Installation Steps - Pop Series Designer Fireplaces

Unboxing & Installation

Installation Steps - Flex Fireplaces

Unboxing & Installation

Installation Steps - Be Designer Fireplace

Unboxing & Installation

Installation Steps - Bioethanol Fire Pit Kits

Unboxing & Installation

Installation Steps - Bioethanol Fire Tables & Pod Series Fire Pits

Unboxing & Installation

Caring for your Fire Table - Concrete & Teak

Care & Maintenance

How to attach the Safety Spout to the e-NRG bottle using the e-NRG Adaptor

Operation & Safety

Installation - Flex Finishing Instructions

Unboxing & Installation

Installation - Heritage Finishing Instructions

Unboxing & Installation

How to fix a water-contaminated EcoSmart Burner

Care & Maintenance

Returns and Exchanges — Common Questions

Returns & Refunds

What to Expect When You Contact Us

Warranty & Claims

How to Safely Dispose of e-NRG Ethanol Fuel at Home

Operation & Safety

Can I Cancel My e-NRG Fuel Order Before It Ships?

Returns & Refunds

Why e-NRG Fuel Cannot Be Returned or Exchanged

Returns & Refunds

Clearances Requirements – Bioethanol Fire Tables & Fire Pits

Unboxing & Installation

Finishing Clearance Requirements - Flex Fireplaces Mantle Surrounds

Unboxing & Installation

Finishing Clearance Requirements - Frame Fireplaces Mantle Surrounds

Unboxing & Installation

Finishing Clearance Requirements - Heritage Fireplace Mantle Surrounds

Unboxing & Installation

What Does EcoSmart Fire's Warranty Cover?

Warranty & Claims

How to Submit a Warranty Claim

Warranty & Claims

Why Your EcoSmart Burner Won't Light After Rain

Operation & Safety

EcoSmart Burner Ignition: Frequently Asked Questions

Operation & Safety

Why does my EcoSmart burner have an odor?

Operation & Safety

How to clean your EcoSmart ethanol burner

Care & Maintenance

My e-NRG fuel order arrived leaking, what do I do?

Returns & Refunds

How to protect and maintain your concrete model

Care & Maintenance

Why Is My EcoSmart Burner Flame Small or Low?

Operation & Safety

How to perfectly level your model

Unboxing & Installation

Fuel Type and Flame Performance: Why e-NRG Matters

Operation & Safety

How to locate the Burner serial number

Operation & Safety

How to check the Burner fuel levels

Operation & Safety

How to fill the EcoSmart Lighter

Operation & Safety

Troubleshooting - Jerry Can is leaking

Operation & Safety

How to fill and attach the Safety Spout to the EcoSmart Jerry Can

Operation & Safety

How to regulate the BK5 Burner flame

Operation & Safety

How to Start a Return or Exchange

Returns & Refunds

Returns and Exchanges: What You Need to Know

Returns & Refunds

How to use XL baffles

Operation & Safety

What to Do If Your Order Arrived Damaged

Shipping & Delivery

How to fill and operate your ethanol AB Burner

Operation & Safety

How to fill and operate your ethanol XL Burner

Operation & Safety

How to fill and operate your ethanol BK5 Burner

Operation & Safety

What is black glass charcoal decorative media?

Unboxing & Installation

How to use the AB8 efficiency ring?

Operation & Safety

Installation Steps - T-Lite Series Designer Fireplaces

Unboxing & Installation

Installation Steps - Flex Decorative Box Infill Plate

Unboxing & Installation

Installation Steps - Ground Fixing Brackets

Unboxing & Installation

Installation Steps - Flex Bench Fireplaces

Unboxing & Installation

Installation Steps - Bioethanol Gin 90 Fire Tables

Unboxing & Installation

Installation Steps - Heritage Fireplace Grates

Unboxing & Installation

Installation Steps - Flex Left Corner and Right Corner Fireplaces

Unboxing & Installation

Installation Steps - Grate Series

Unboxing & Installation

Installation Steps - Flex Bay Fireplaces

Unboxing & Installation

Installation Steps - Flex Single Sided Fireplaces

Unboxing & Installation

Installation Steps - Flex Double Sided Fireplaces

Unboxing & Installation

Installation Steps - Mini T Designer Fireplace

Unboxing & Installation

Installation Steps - Mix Series + Nova Series Fire Pits

Unboxing & Installation

Installation Steps - Pillar Series Designer Fireplaces

Unboxing & Installation

Installation Steps - Stix Series Fire Pits

Unboxing & Installation

Installation Steps - Twin Feet Fixings

Unboxing & Installation

Installation Steps - Flex Peninsula Fireplaces

Unboxing & Installation

Installation Steps - Flex Island Fireplaces

Unboxing & Installation

Installation Steps - Gas Fire Tables and Pod Series Fire Pits

Unboxing & Installation

Installation Steps - Gas Gin 90 Fire Tables

Unboxing & Installation

Installation Steps - Heritage Fireplaces

Unboxing & Installation

Installation Steps - Igloo Designer Fireplace

Unboxing & Installation

Installation Steps - Mello Designer Fireplace

Unboxing & Installation